In these terms and conditions, the “Company” will mean Fastlink Pacific Limited and the “Customer” will mean any person, firm, company or body which places an order with the Company.

Please read these terms and conditions carefully before using the site. By using the site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.

[I] General :

It is illegal to sell alcohol to people under the age of 18. By placing an order, the Customer confirms that he/she is 18 years old or above. The Customer shall ensure that no person shall use his/her login to purchase alcohol products and a person aged 18 or above (identification required) must be present to take delivery or delivery shall be withdrawn and attempted at another time agreed.

The Company shall make every effort to ensure that prices, details and sizes of products on this website are up to date. Prices are subject to change without prior notice and all orders are subject to Company’s acceptance at its sole discretion and stock availability.

The Company shall make every effort to ensure products displayed on the website are in stock. If from time to time products become out of stock, the Company reserves the right to offer alternative product/s to the Customer of similar value and style.
All orders are subject to confirmation of final availability and Fastlink Pacific Limited reserves the right to reject the order in the event that any of the products or services requested are unavailable. In the event that we are unable to fulfill any of the products or services in your order we will notify you by phone or email before your requested delivery date.

Registration

You are required to register before placing any order through this website. During the registration:

  1. You must provide us with accurate, complete and up to date registration information;
  2. You must safeguard your username and password;
  3. You authorise us to assume that any person using the site with your username and password is either you or is authorised to act for you;

The Company has the absolute discretion to refuse registration of a potential customer and to terminate the registration of any customer for any reason whatsoever.

You must inform us immediately of any changes to the information that you provided so that we can communicate with you effectively.

Breakage

The Customer is requested to examine the goods immediately upon delivery for any deficiencies and/or damages. Claims (if any) must be lodged with us at sales@dunnetbaydistillers.asia at the time of delivery, otherwise we shall have the discretion to refuse your claim after delivery.

Refund Policy

It is the receiver’s responsibility to check the condition of any goods received including glassware and accessories, at the time of delivery.

Refund is only available when valid original receipt is provided.

Refund will be credited into Customer’s credit card account within 4 weeks upon confirmation.

No returns shall be made on glassware or accessories after the receiver has acknowledged receipt of the goods.
In the event that you would like to claim a refund or return, please email us at sales@dunnetbaydistillers.asia within 7 days from the date of delivery.

Title

All risks in the products shall pass to the Customer upon delivery but the Company shall retain title in the products until full payment has been received.

Force Majeure

The Company shall not be liable for any delay or failure in its performance caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond the control of Company.

[II] Payment Terms :

We accept payment by VISA, MasterCard and American Express only.

All product prices listed are in HK dollars.

To provide secure online commerce transactions, we employ Internet’s Secure Sockets Layer (SSL) technology. It encrypts your personal information, including credit card number, name and address, so that it would not be read as the information travels over the Internet.

Your offer to purchase made on www.dunnetbaydistillers.asia shall be subject to our sole discretion and may not be accepted subject to the availability of stock. A final and conclusive invoice will be presented to you upon delivery.

The Company may from time to time set credit limits for individual customers and the Company reserves the right to limit sales including the right to decline sales to any customers.

The Company reserves the right to change the payment terms for any order without prior notice.

[III] Delivery :

Delivery service is limited to Hong Kong, Kowloon and New Territories commercial and residential addresses only. Delivery is not available to outlying islands, restricted areas, hotel guest rooms, ports or marinas.

Delivery service is not available if there is no authorised or legitimate unloading area within 50 meters of the delivery address.

Delivery service of five cases or more is only available to addresses of 4th floor or above when lift service is available. In the event of a lift breakdown we will make arrangements to deliver the goods at another time.

Delivery service will be suspended when typhoon signal No.8 or above or a black rain warning is hoisted. In this event customers will be contacted to re-schedule delivery time.

We reserve the right to charge an additional delivery fee if the recipient is not available to accept delivery at the nominated delivery time.

It is the responsibility of the customer to notify the Company immediately of any change to their delivery address.

We reserve the right to decline delivery of goods to any customer at our sole discretion absolutely.

According to Full Implementation of the Plastic Shopping Bag Charging (PSB Charging) by Environmental Protection Department effective from 1 Apr 2015, if customer requests to include any shopping bag in the delivery, the charge is HK$0.5 each.

These terms and conditions shall be governed by the laws of the Hong Kong Special Administrative Region, the People’s Republic of China and the Customer and the Company agree to submit to the exclusive jurisdiction of the Hong Kong courts. The Company may revise these terms and conditions at any time without prior notice. If any dispute arises, The Company’s determination shall be final. Where these terms and conditions are available in Chinese, the English version is the governing version and shall prevail whenever there is a discrepancy between the two versions.